Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
What materials are used in Miansai jewelry?
We use the highest quality materials, including 18k gold, sterling silver, and genuine Italian leathers. All our precious metals are ethically sourced and designed to last a lifetime.
How should I care for my jewelry?
To maintain the luster of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided pouch when not in use and clean gently with a soft polishing cloth.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Can I return or exchange my order?
Yes, we accept returns and exchanges on unworn items within 30 days of delivery. Please note that personalized or engraved items are final sale and cannot be returned.
Does Miansai offer a warranty?
We stand behind our craftsmanship. Miansai offers a one-year warranty on all jewelry items covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How do I determine my bracelet size?
We provide a comprehensive size guide on each product page. To find your fit, measure your wrist with a flexible tape measure and compare it to our specific product dimensions.